by Anne Bahr Thompson | Jun 15, 2014 | Brand experiences, Featured, Generational cohorts & differences, Trends and cultural shifts
Acts of management shape employer culture Together, each action – big or small – of the employees of a company forms our impressions of a brand. And, each act of management in turn shapes employees’ impressions of their employer. When a company’s brand – its culture...
by Claire Irving | Sep 15, 2013 | Brand experiences, Featured, Generational cohorts & differences, Trends and cultural shifts
Gen Z: 15 years and younger. Born after 1997. 68 million of them. Only 54% are Caucasian. As the oldest of this blooming generation approach the end of high school (or according to some demographer, begin university) marketers are keen to get greater insight into...
by Claire Irving | Jul 10, 2013 | Brand experiences, Featured, Trends and cultural shifts
I’ve just finished reading MegaChange 50: The world in 2050, written by a group of writers from the Economist. As the title suggests, the book gives a view on the trends shaping the world and its development in the future. Amidst the many fascinating themes and...
by Claire Irving | May 3, 2013 | Brand experiences, Brand loyalty, Featured
To secure loyalty, a brand’s experience should reflect its consumers’ values, lifestyles and interests, sincerely deliver its promise and credibly reflect its heritage. People want to see themselves as part of the brand; sometimes a slightly more polished version but...
by Claire Irving | Nov 2, 2012 | Brand Citizenship®, Brand experiences, Brand leadership, Featured, How we live, Reputation management
October 29th 2012. No power. No cell phone reception. No water – we’re on a well. This is our situation in the wake of Hurricane Sandy. It could have been so much worse. Whole communities across the North East of America have been devastated, thousands of houses...
by Claire Irving | Aug 30, 2012 | Brand experiences, Brand leadership, Brand loyalty, Featured
Our latest CultureQ study, which was conducted over the summer, is focused on understanding the attributes that distinguish a favorite brand from those of a category leader, and a good brand citizen. We’ve been speaking a lot about favorite brands in our office...
